General Privacy Policies, Cookie Policies, Wedding & Events Venue Policies, B&B Reservation & Cancellation Policies & Other General Information, Terms & Conditions

General B&B Reservation Info & Cancellation Policies:

 

Reservation Information:

• Check-in time is from 2.00pm onwards.

• Check-out time is 11.00am

• Breakfast is served each morning in the Dining Room between 7.30am - 9.30am

 

Cancellations:

• Free Cancellation will be offered to Guests who book directly via our website up to 24 hours prior to their confirmed Reservation arrival.

• Guest/s will be charged the total room/s cost for their first night/s stay in case of a "no show", or if they cancel after 24 hours prior to their confirmed arrival/stay.

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Cancellation Due to Covid:

If you have a booking with us and State or Federal Government's close the borders, then we will convert the amount you have paid into a travel voucher which will be valid for 12 months from the date of the reservation amendment.

• Travel insurance is recommended for all bookings to provide adequate protection against unexpected cancellation of travel.

• Cancellations must be made directly to the property immediately by phoning 0459293334 or emailing kpe@kilmanypark.com.au

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We understand Covid 19 restrictions can be implemented by the government authorities at very short notice and therefore we always try to be as flexible as possible.

 

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General Privacy Information & Policies

Kilmany Park Estate respects your right to privacy and comply with all obligations under the Data Protection Act. The purpose of this Privacy Policy is to outline how we deal with any personal data you provide to us.

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Our privacy policy is detailed in the following sections below:

• We are committed to protecting the personal information you give us and telling you how we use the information we gather about you.

• Any changes to this policy will be posted here.

• By visiting this website, you are accepting the terms of this Website Privacy Policy.

• Any external links to other websites are clearly identifiable and as such we are not responsible for the content or the privacy policies of these other websites.

 

This Privacy Notice explains how Kilmany Park Estate uses any personal information we collect about you only.

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What information we collect about you

When you make a booking with us we collect:

• the names of all the guests who will be staying;

• the Home address, email address and telephone number of the person making the booking; and

• Our reputable baking and e-commerce partners also collect and securely store debit or credit card numbers on our behalf at the time of payment for Online B&B Accommodation bookings with Kilmany Park Estate, as well as for final invoice payments (and deposit payments) for all Weddings or Events held at Kilmany Park Estate.. 

  • Note: Kilmany Park Estate do not have the ability to either use/re-use your encrypted and securely stored payment details, for any other purposes or payments to a third party.

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How we use the information we hold on you

• We use your home address as part of the card payment processing to validate the card.

• We will use your email address to send you confirmation of a booking/invoice payment and an email with more details on how to find us and other information you may find useful for your stay.

• After your stay, you may receive an automatic email from our booking system asking you to fill in a feedback form.

• At times, we may also send you an additional email checking everything was ok with your stay/event at Kilmany Park Estate, including but not limited to offering you ways to stay in contact with us by social media or email if you choose to do so.

• We may use your telephone number to contact you if there is an emergency and/or we have been unable to contact you by email.

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How is your data stored?

• All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party accounting system: STRIPE & QuickBooks.

• Neither we or STRIPE will share your information with any third party unless there is a legal reason for doing so.

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Marketing

• We would like to stay in touch with you and send information about Kilmany Park Estate and any special offers we may have.

• We send occasional emails to people on our distribution list. 

  • The distribution list is managed both internally as well as between some of our preferred and reputable partners. These may include (but are not limited to): Wix, Stripe, Google, Facebook, Instagram and Microsoft and Quickbooks.

• Neither we or our preferred and responsible partners will pass your details onto any other third parties without your express permission.

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Guest Registration

We are required by law to collect the following information on all our guests. We do this by either collecting your information before your stay via our: online forms; booking and payment systems; or by asking you to complete a registration form upon arrival.

• The information you provide to us on any forms or via electronic means are safely and securely stored on our servers, and on our preferred partners servers mentioned previously.

• We are required to keep any registration forms for a year and show them to law enforcement officers upon their request.

• Your information will be removed from our databases immediately upon your request once our legal obligations statutes have been fulfilled.

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Access to your information

You have the right to request a copy of the information we hold about you.

• If you would like a copy of this information please digitally sign/verify and email your documented request to us at kpe@kilmanypark.com.au

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Cookies

• Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

  • This information is used to track visitor use of the website and to compile statistical reports on website activity.

• You can set your browser not to accept cookies if you prefer.

 

Detailed Cookie Policy Information

• Last updated: 20 April 2023

• This Website (referred to in these "terms of use" as the website) is owned and operated by Kilmany Park Estate, who is referred to in this Cookie Policy as "we", "us", "our" and similar grammatical forms.

  • Our Cookie Policy following explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies.

  • General information about visits to our Websites is collected by our computer servers, with small files "cookies" that our Websites transfers to your computer's hard drive through your Web browser (if you allow the delivery of "cookies"). The "cookies" are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.

  • Why do we use "cookies" and other web use tracking technologies?

    • When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The "cookies" that are shared with your computer can't be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us.

    • We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.

    • We collect information using "cookies" and other tracking technologies for the following reasons:

      • to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;

      • to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;

      • to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and

      • when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

    • Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to "unsubscribe" from that service.

    • In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.

  • What are your choices regarding cookies?

    • ​If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.

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